Frequently Asked Questions

How do I book?
Directly on each hotel’s website, with no intermediaries or hidden fees. 100% online payment and email confirmation within seconds.

How do I get into the hotel?
With an access code on your phone, available at any time. There is no physical reception desk.

How long can I stay?
From one night to several months.

Is there help if I have a problem?
Yes: instant AI assistance, and a human team when it is really needed.

Where are the hotels?
For now, in the south of Madrid: Getafe is open; Carabanchel is coming soon.